FAQs

Hours of Operation: Purple Monkey Shop is open Monday-Friday 4pm-8pm, however orders on our site can be placed 24/7. Please allow 24-48 hours for email inquiries. Not only am I a small shop owner, but I am also a teacher, wife, and mom to two little girls. I will process orders on the weekends if I can. 

Returns & Exchanges: We want to make sure you are completely satisfied with your order. However, each item is made to order and currently do not offer returns, but can offer exchanges within 7 days of delivery date as shown on shipment tracking. No exceptions. 

Once your item is received in original and unused condition, we will offer a shop credit with the dollar amount in which the item was purchased for. Any discounts or promotions used cannot transfer over to the new purchase. Customer is responsible for shipment costs to return the item. 

Turn-Around Time: 3-5 days processing + shipping for in-stock items to arrive at your doorstep. Orders are processed in the order they are received. 

Shipping: Once shipped, Purple Monkey Shop is not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please notify me before placing your order. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout and through Paypal. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after your order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS.